Q: |
What do hotel butlers do and how are they different from a regular room service department? |
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A: |
Hotel butlers perform the
functions of a regular butler as they relate to dealing with guests.
Specifically, they contact guests before arrival to determine their
wishes and ensure everything that they like and want to do is
arranged before their arrival. Butlers personally greet guests on
arrival, take care of their needs and introduce them to the
facilities if they are not familiar with them. They ensure suites
are ready, the amenities presented; they can unpack their suitcases,
iron, clean and mend anything needed. They then provide whatever
room service needs the guests may have, from making reservations,
purchasing items, bringing and serving food ensuite or in any club
room. The butler can provide morning wake up drinks, lay out
clothes, draw the bath, and keep the guest moving smoothly from one
engagement to another. When the time comes to leave, the butler
packs the suitcases and ensures a smooth departure. Having developed
a close relationship with the guests, he then stays in touch and
ensures the guest returns. |
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Q: |
What are the benefits of
setting up a hotel butler service at our property? |
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A: |
Improved word of mouth
referrals resulting in more repeat visits and more first-time arrivals. Think
raised
rack rates. Think a large return on the initial investment. |
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Q: |
What are the benefits of your organization training our
existing staff? |
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A: |
Improved morale and
increased skills. Government mandated training fulfilled.
Maintaining five star status or able to reach it. |
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Q: |
What are the benefits of
recruiting butling and service staff through you? |
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A: |
We represent a diverse group
of experienced, skilled and professional butlers and service staff
from around the world. We are the foremost organization for bringing
together employers and candidates who seek similar long term quality
relationships. Our consulting methods, combined with our worldwide
network, allow us to work quickly and effectively to fill a client's
staffing needs. |
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Q: |
How much do your training, consulting and recruitment services
cost? |
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A: |
Starting from a free initial
consultation with you we will respond with an initial and general
proposal tailored to the needs of your property and staff. Typically
the recommended process outlined in this proposal involves several
fee based telephone consultations between the property and our experts.
These discussions focus on identifying your management's goals,
understanding the current service structure and developing the
written training plan and recommendations for approval and
implementation. The costs of this consulting effort are ultimately
deducted from the training fee if you decide to use one of our
trainers. Generally an excellent focused program can be put together
for US$1000 - involving approximately 10 hours of consulting time.
In the alternative we offer off-the-shelf training programs the
outlines of which are available as part of the initial telephone
consultation with the client. We also offer on site evaluations in
which our expert visits the property for several days and prepares a
report with recommendations. |
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Q: |
Can you show a sample butler training
curriculum? |
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A: |
This is not available on our web site, but we
will be pleased to e-mail you one. |
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Q: |
Is it possible, what is
involved and how much time will it take to turn existing room service
staff into a full and professional butler service department? |
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A: |
It takes two weeks of training and another week of apprenticeship
minimum. It also takes the commitment of the management, and the
allocation of certain funds/resources to purchase uniforms and the
basic items such as computers and walkie-talkies, and a butler’s
pantry. |
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Q: |
May we use the fact that our property works with
your organization for PR and Marketing? |
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A: |
Yes, one of the advantages
of using our training program is the ability to brand your property
as having a professional and hopefully ongoing relationship with our
organizations. |
