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Training Over the years, our organization has become specialized to provide training to 5 star hotels who are looking to improve their levels of customer service. We have trained butler departments and staff in the principal areas of guest care and service in 5 star hotels and resorts all over the world. The set up and training of butler departments has been a key element in their success which is reflected in their high occupancy and reputation for service. Every day will be some guest’s first visit to your hotel or resort, and some guest’s last. You have the opportunity, and privilege, to make it special.

Our five-day, customized service skills program focuses on personal standards, personal presentation skills, communication skills including conversation and listening skills as well as body language, and technical skills such as the politesse of the language of service ("May I refresh your glass?" replaced common phrases such as "Would you like another drink?").

Participants are challenged to examine their roles not as accomplishing a set of tasks nor even just anticipating guests’ needs, but as facilitating every aspect of the guest’s visit.

It is a challenge to understand that there are no stupid questions, only that many people don’t ask the “right” question, the one that will elicit the information they require. It is the butler’s responsibility to understand that the guest is "in pain" (strange country, culture, language, customs, food etc., and needs understanding, consideration and respect to solve their problems.

When a visit is requested by a property to discuss its training requirements, recommendations are made and the training carried out to the exact requirements of each individual property. This may be to improve guest service or to introduce a new butler style service for their guests. The courses we provide are tailored to meet the requests we receive.

The trainer requires time with the management to evaluate the service standards and style of the property, including its uniqueness. At that time the management will determine the "Magic Wish" of what they would like to accomplish with the training. A curriculum can or may therefore be developed on the spot.

Training and recruitment is always "made to measure". We would appreciate the opportunity to discuss your wishes and our services in greater detail. hotelbutler@hotelbutler.com